The Growth Department for E-commerce & Local Stores

Your store serving 24/7, WhatsApp orders and customers who come back.

We design, implement and operate intelligent growth systems that combine senior strategy, AI agents and world-class marketing execution, so your store answers inquiries, takes orders and brings customers back to buy again.

Your store serving 24/7,

+40%

WhatsApp orders

Sales agents running

abandoned carts

-65%

Trusted by ambitious stores building the future of selling.

Owners who stopped answering messages themselves.

98%

Client retention rate

+35

Stores served

18k

Orders managed

3x

Average growth ROI

THE PROBLEM

Most stores don't have a sales problem. They have a systems problem.

Messages never answered

'Do you have a size M?' goes ignored while the customer buys from a competitor.

Orders lost in the chat

The WhatsApp order gets buried under photos and noise, and nobody sees it again.

Abandoned carts with no follow-up

Customers leave mid-checkout and nobody invites them back.

One-time buyers who never return

There's no repeat-purchase system turning new customers into recurring ones.

Outdated catalog and prices

What customers see in the channel doesn't match what you actually have.

The owner answering at 11pm

When the store closes, you keep selling from your personal phone.

THE SOLUTION

Most stores don't have a sales problem. They have a systems problem.

01Traffic
02WhatsApp inquiry
03Recommendation / Catalog
04Order confirmed
05Payment / Collection
06Shipping / Delivery
07Follow-up
08Repeat purchase
THE SOLUTION

Live selling 24/7, engineered as a system.

We combine strategy, commerce experts, AI agents and automation into one engine that answers inquiries, takes orders, follows up and brings your customers back to buy.

01

Traffic

02

WhatsApp inquiry

03

Recommendation / Catalog

04

Order confirmed

05

Payment / Collection

06

Shipping / Delivery

07

Follow-up

08

Repeat purchase

Every step feeds the next. No order gets lost in a chat.

HOW IT WORKS

From answering messages to running the store.

01

Discover

We map your catalog, sales channels, ideal customer and where orders leak today.

02

Design

We build your sales system around WhatsApp, your online store and your inventory.

03

Operate

Our team and AI agents attend, take orders and optimize every stage, every month.

RESULTS

Numbers your bottom line can't argue with.

+62%

WhatsApp orders

-48%

Abandoned carts

+37%

Repeat purchases

24/7

Store attending

3.4x

Average ROI

GROWTH SYSTEMS

We don't sell campaigns. We build sales systems.

Each system exists to produce orders, not deliverables.

WhatsApp Sales Agent

Replies instantly, recommends from your catalog and turns inquiries into orders, day and night.

Structured Order Taking

Product, size, price and address confirmed before a single message gets lost.

Cart & Quote Recovery

AI follows shoppers who left mid-checkout and brings them back with the right offer.

Payment & Shipping Reminders

Every order paid and notified, without you chasing anyone.

Customer CRM

Purchase history and follow-ups for every customer in one live view.

Repeat-Purchase Campaigns

WhatsApp and email flows that turn one-time buyers into lifetime customers.

Reviews & Social Proof

We ask for reviews at the perfect moment and turn buyers into your best sellers.

Sales Dashboard by Channel

Which channel sells, which needs attention and today's revenue, before you ask.

Store & Inventory Integration

Catalog and prices always in sync with the channel your customer uses.

Human Handover

The agent knows when to pass a complex case to a person, with no friction or lost context.

INDUSTRIES

Built for the stores that sell every day.

One system, tuned for each selling model.

Fashion & Apparel Stores

Fashion & Apparel Stores

Sizes, colors and availability answered without confusion.

Beauty & Personal Care

Beauty & Personal Care

Product recommendations and scheduled replenishment.

Food & Grocery

Food & Grocery

WhatsApp orders and coordinated deliveries without losing an order.

Electronics & Gadgets

Electronics & Gadgets

Accurate specs and availability before the purchase.

Neighborhood Shops

Neighborhood Shops

Local stores competing with big chains on one system.

Online / Instagram Stores

Online / Instagram Stores

Catalog and DMs that turn followers into paid orders.

WHY INVISIBLE MACHINE

Most agencies deliver campaigns. We build sales systems.

Traditional agency

  • Campaigns
  • Creative assets
  • Billed hours
  • Reports

Invisible Machine AI

  • Sales system
  • AI operations
  • Continuous optimization
  • Business intelligence
OUR OPERATING SYSTEM

One organism. Five capabilities.

Human experts and AI agents working as a single operating system behind your store.

Invisible Machine OS

Strategy

Human experts

AI agents

Automation

Analytics

CASE STUDIES

Real pilots. Real systems.

Pilot · Medellín

Pilot · Medellín

BEFORE

A fashion store with WhatsApp orders swallowed by the owner's personal chat.

AFTER

Ongoing pilot: the sales agent answers size and availability inquiries, and the team is measuring order conversion.

+40%

Orders/month (target)

24/7

Response (live)

+25%

Order conversion (target)

Pilot · Bogotá

Pilot · Bogotá

BEFORE

An online store with abandoned carts and almost no repeat purchases.

AFTER

Ongoing pilot: the agent recovers carts on WhatsApp and the team measures how many customers come back.

-30%

Abandoned carts (target)

+18%

Cart recovery (target)

1,000+

Messages handled (pilot)

Pilot · Pereira

Pilot · Pereira

BEFORE

Instagram selling: unanswered DMs and no organized catalog.

AFTER

Ongoing pilot: unified catalog and an agent that recommends and takes the order; the team measures repeat purchases.

+35%

IG orders (target)

+20%

Repeat purchases (target)

2

Channels connected

TESTIMONIALS

What owners say when they're not answering messages.

I'm tired of answering 'do you have my size?' from my phone at 11pm. With the pilot, the agent replies and I just approve orders.

Paula G.

Fashion Store Owner

ENGAGEMENT MODELS

Choose how we partner.

Store Online

For stores that want their first WhatsApp sales agent running.

  • WhatsApp sales agent
  • Structured order taking
  • Instant 24/7 replies
  • Orders dashboard
Most Chosen

Store Growing

For stores ready to recover carts and activate repeat purchases.

  • Everything in Store Online
  • Cart & quote recovery
  • CRM with purchase history
  • WhatsApp repeat-purchase campaigns
  • Bi-weekly strategy

Growth Department

Your outsourced commerce growth department.

  • Everything in Store Growing
  • Dedicated growth strategist
  • Creative production & content
  • Inventory & channel integration
  • Quarterly executive reviews
FAQ

Answers before the first call.

Yes. The agent works from your catalog on WhatsApp and Instagram, it recommends, confirms size, price and address, and leaves every order ready for payment and shipping.

We start from what you already have: photos, price lists or your inventory. We organize the catalog with you and the agent always answers from up-to-date information.

Yes. It works on WhatsApp and Instagram, in natural Latin American Spanish and with your brand's tone. To the customer, nothing feels automated.

The agent recognizes those situations and instantly hands the conversation to you or your team, with the full order context attached.

Every system is designed around your orders and your channel. Book a free diagnostic and we'll propose an investment matched to your real volume.

Every unanswered message is a sale walking away.

Your store open 24/7, selling on its own.

Let's build the invisible machine behind your store's next stage of sales growth.